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Privacy Policy

Last updated: 18.11.2025

Introduction

At 3D Studio Swiss, we are committed to protecting your privacy and ensuring the security of your personal information. This privacy policy explains how we collect, use, and protect your data when you visit our website or use our services.

Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Contact us through our contact form
• Send us an email
• Request information about our services
• Subscribe to our newsletter (if applicable)

This information may include:

• Name
• Email address
• Phone number
• Company name
• Project details and requirements

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website

How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries and provide customer support
• To provide quotes and proposals for our services
• To communicate with you about projects and services
• To improve our website and services
• To comply with legal obligations
• To send you marketing communications (only with your consent)

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• With trusted service providers who assist us in operating our website (under strict confidentiality agreements)

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your language preferences
• Analyze website traffic and usage patterns
• Improve website functionality

You can control cookie settings through your browser preferences. However, disabling cookies may affect some website functionality.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encrypted data transmission (SSL/HTTPS)
• Secure server infrastructure
• Regular security updates and monitoring
• Limited access to personal data on a need-to-know basis

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or resolve disputes. Typically:

• Contact form submissions: 2 years
• Email correspondence: 3 years
• Project-related data: 5 years after project completion

Your Rights

Under Swiss data protection law and GDPR (where applicable), you have the following rights:

• Right to access your personal data
• Right to rectify inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

To exercise any of these rights, please contact us using the information provided below.

Third-Party Services

Our website may contain links to third-party websites or services. This privacy policy does not apply to these external sites. We encourage you to review the privacy policies of any third-party services you access.

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Information

If you have any questions about this privacy policy or our data practices, please don't hesitate to contact us using the information above.